Terms, privacy & cookies.

1. About RugWeather

RugWeather is a web application operated by Harry Oliver trading as RugWeather. RugWeather provides weather-based horse rugging recommendations using forecast information, the location you save and horse information you provide.

“RugWeather”, “we”, “us” and “our” refer to Harry Oliver trading as RugWeather. “You” means the person using the service.

2. Important equine welfare information

RugWeather is a decision-support tool only. It is not veterinary advice, professional equine-care advice, an emergency service or a substitute for physically checking your horse.

• Recommendations are automated estimates based on forecast data and the information available to RugWeather.
• Forecasts can be inaccurate, delayed, incomplete or unavailable.
• Rugging decisions depend on real-world factors RugWeather cannot fully know, including shelter, turnout, coat, clipping, age, body condition, breed/type, health, workload, wind exposure, bedding and individual behaviour.
• You remain responsible for checking your horse and deciding what is appropriate.
• If your horse is unwell, distressed, shivering, sweating, unusually cold/hot or otherwise uncomfortable, take appropriate action and seek veterinary or professional advice where necessary.

Care reminders are organisational prompts only. They do not confirm that care is clinically due, appropriate or completed, and they are not a substitute for records or advice from your vet, farrier, dentist or another qualified professional.

Do not rely on a RugWeather notification as an emergency warning. Notifications can be delayed, unavailable or not delivered.

3. Accounts

You must provide reasonably accurate information when creating and using an account. You are responsible for keeping your password confidential and for activity carried out through your account.

• You must not access another person's account, share your account where that would give another person access to paid or restricted features, or allow another person to use your credentials.
• You must not attempt to bypass account, horse or Premium limits, access controls or other technical restrictions.
• You must not scrape, crawl, systematically copy, extract, repackage or commercially exploit RugWeather data or functionality without our written permission, except where applicable law gives you a right to do so.
• You must not interfere with, overload, attack, probe, security-test or otherwise misuse the service or its infrastructure without our written permission.
• You must not upload malware, harmful code or material intended to compromise the service or another user's device or account.
• You must not use RugWeather to facilitate fraud, abuse, unlawful activity or infringement of another person's rights.
• We may restrict or suspend access where reasonably necessary to protect users, the service or our legal rights, subject to applicable law. Where reasonably practicable, we will explain the reason and what you can do to resolve the issue.

4. Horse profiles and uploaded images

You can store horse information and upload horse images. You are responsible for having the necessary rights to upload an image and for the information you provide.

• Do not upload unlawful, malicious, abusive or irrelevant material.
• You retain any rights you have in information and images you submit. You give RugWeather only the limited rights needed to store, process, resize, optimise and display that content as part of operating the service, and to maintain security and backups.
• We will not use your uploaded horse images for public advertising or publish them outside your account unless you ask us to or another lawful basis applies.
• We may resize and optimise uploaded images for security and performance.
• When an image is replaced or a horse/account is deleted, the active copy is removed where the service is designed to do so. Backups or infrastructure logs may persist for a limited period.

5. Free and Premium plans

RugWeather offers a free service and a paid Premium subscription. The features and price shown immediately before payment are the features and price applicable to that purchase.

The free service currently includes one horse profile, the current standard recommendation, the simple fly-pressure level, one-off care reminders without care-reminder notifications, and an optional saved yard routine with morning and evening push prompts. Plan Ahead is currently available on the free web service. Premium includes these Free features and adds up to five horse profiles; detailed recommendation pages and a 12-hour rug outlook; advanced 12-hour fly pressure insights with two-hour graph intervals, peak timing and a lower-pressure window; per-horse stable and turnout feedback learning; horse-specific analytics and additional weather insights; recurring care reminders; and optional care-reminder, weather-change, fly-risk and heavy-rain/wind push alerts. Product analytics shown inside RugWeather are service features, not advertising or behavioural tracking analytics.

Optional routine prompts and notifications

Saving a morning, evening or combined yard routine sets the corresponding reminder times. Saving a routine alone does not grant device notification permission or turn on a previously disabled reminder. To receive prompts, use a supported installed PWA, allow notifications on that device and enable the relevant category. You can change times or switch categories off under Profile & settings, and revoke device permission in your browser or operating-system settings. Skipping the routine picker does not prevent you using recommendations.

Morning and evening prompts are scheduled invitations to open your recommendation, not alerts that the forecast or rug choice has changed. They do not fetch a new forecast when sent; RugWeather generates the recommendation when you open the dashboard. A prompt may include your horse's name, or refer to your horses together, and may be visible on your lock screen depending on device settings. These are service notifications, not advertising.

Reminder times use RugWeather's configured service timezone, shown in settings (currently Europe/London), including daylight saving changes, rather than automatically following your device when you travel. Delivery may be delayed by the notification schedule, connectivity, device settings or push provider, and is not guaranteed. Do not rely on any notification for urgent care or safety decisions.

Morning and evening prompts remain available on Free after Premium access ends. Premium-only care and smart weather alerts stop while your account is Free, even if older preferences remain saved. Saved preferences may resume if Premium is restored and the relevant alert is still enabled.

• Premium is currently £5 per month, as the total price shown at checkout, unless a different price is clearly shown before checkout.
• Premium is a recurring monthly subscription and renews automatically until cancelled.
• There is no fixed minimum term beyond the current paid billing period. A normal cancellation stops future renewals and Premium normally remains available until the end of the current paid period.
• Payments and billing administration are provided by Stripe.
• RugWeather does not store your full payment-card number.
• You can cancel future renewals through the Stripe Billing Portal from your account.
• Where you cancel a future renewal normally, Premium remains available until the end of the current paid period unless mandatory consumer law or the Stripe process provides otherwise.
• We may change features or prices for future purchases. A change to price or other material terms will not remove rights you have already acquired. Where notice is legally required, we will provide it.

6. Cancellation and refunds

You can cancel a Premium subscription at any time. To stop a future renewal, use the Stripe Billing Portal from your account. You can also contact support@rugweather.co.uk. A normal cancellation stops the next renewal and leaves Premium active until the end of the current paid period.

Payments already made for the current paid period are not refundable simply because you cancel a future renewal. RugWeather does not provide a separate money-back guarantee or voluntary refund policy. Where applicable consumer law requires a cancellation, refund, reduction or other remedy, those rights continue to apply.

If you are a UK consumer, you will normally have a statutory 14-day right to cancel a distance service contract. When purchasing Premium, you expressly request that the service starts immediately. If you exercise a statutory cancellation right after Premium has started, we may deduct a proportionate amount for the service supplied up to cancellation where the law permits. To exercise this right, email support@rugweather.co.uk with a clear cancellation request. This is separate from cancelling future renewals through the Stripe Billing Portal.

If you believe you were charged incorrectly, contact support@rugweather.co.uk with the account email and relevant payment date.

7. Ordering and contract information

Before a Premium purchase, RugWeather displays the key subscription information including the seller identity and contact details, price, recurring nature of the subscription, billing period and cancellation route. Stripe processes the payment and hosts the checkout and billing portal. We may also send account or service emails to the email address associated with your account.

Essential service emails may include password-reset and security messages, account and purchase confirmations, billing or subscription information, and notices about material changes to the service, price, contract or privacy information that affect your account. We will not treat a promotional feature announcement or offer as an essential service message. Any electronic marketing will only be sent where permitted by law and will include an appropriate way to opt out.

The service is supplied online and is provided in English. We do not charge a separate delivery fee for Premium. The subscription renews monthly until cancelled. There is no fixed minimum term beyond the current paid billing period, subject to mandatory consumer rights.

8. Service availability and changes

We aim to keep RugWeather available but cannot guarantee uninterrupted availability. The service depends on third-party weather, hosting, database, email, anti-abuse and payment systems.

• Weather information may be unavailable or incomplete.
• We may carry out maintenance, security work and updates.
• Features may change as RugWeather develops.
• We will not use a change to these terms to remove rights that the law gives you.

9. Suspension, termination and payment problems

We may suspend or restrict an account where reasonably necessary because of a serious or repeated breach of these terms, suspected fraud or payment abuse, a material security risk, or a legal requirement. We will take reasonable steps to notify you and explain the issue where doing so is lawful and practical.

If a Premium payment fails, Stripe may retry the payment or ask you to update your payment method. RugWeather may suspend Premium access while a subscription is not in an active paid state. If payment is successfully recovered and Stripe reports the subscription as active, Premium access can be restored.

10. Acceptable use

You must not use RugWeather to:

• break the law;
• attack, overload, probe or disrupt the service;
• attempt unauthorised access;
• upload malware or files designed to harm the service;
• misuse payment, account or Premium functionality; or
• infringe another person's rights.

11. Intellectual property

RugWeather's software, design, text, branding and other service materials belong to Harry Oliver trading as RugWeather or the relevant licensors. You receive a limited right to use the service for its intended purpose. You must not copy, resell, reproduce or commercially exploit the service without permission, except where applicable law gives you a right to do so.

12. Liability and consumer rights

RugWeather is intended as a practical decision-support service. We are not responsible for a horse-care decision simply because a recommendation was displayed; you remain responsible for checking your horse and considering conditions that the service cannot observe.

This section does not exclude or restrict liability where doing so would be unlawful. In particular, nothing here limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer right or remedy that cannot lawfully be excluded or restricted.

Nothing in these terms is intended to exclude the statutory rights that apply to paid services or digital content, including requirements that a service is supplied with reasonable care and skill and remedies available where those rights are not met.

13. Privacy notice

Who controls your personal data?

The data controller is Harry Oliver trading as RugWeather. Contact: support@rugweather.co.uk. Our business/correspondence address is Lowestoft, Suffolk, England, NR33.

Personal data we collect

• Account data: name and email address.
• Authentication and security data: password hashes, password-reset token data, browser session/security information, API client-session identifiers, optional API device names, hashed API access and refresh tokens, token expiry or revocation information, and information used for rate limiting and abuse prevention. Raw API tokens are returned to the client when issued but are not stored by RugWeather. IP address information may be processed for rate limiting and is passed to hCaptcha during registration verification.
• Horse data: horse name, age, breed, height, clipping status, weight tendency, fly sensitivity, housing routine, any horse-specific turnout-environment override, rug preferences, rug inventory, recommendation feedback, care-reminder titles, types, dates, alert timing, recurrence settings, completion history and uploaded horse images.
• Location and turnout data: the yard/location you save, including the latitude and longitude used to obtain local forecasts and the usual turnout exposure or shelter setting you choose.
• Recommendation history: the recommendation shown, its explanation and a snapshot of the horse, turnout, forecast, engine-factor and personalisation inputs used to produce it. This supports consistent explanations, troubleshooting and future recommendation change history.
• Service preferences: saved Plan Ahead departure/return settings, your selected morning/evening yard routine (or that you skipped the picker), and morning/evening reminder times. Routine choices and times can be saved even if you do not enable push notifications.
• Premium and billing data: Stripe customer and subscription identifiers, subscription status and dates, plus limited Premium purchase milestones such as viewing the offer, reaching checkout, cancelling, checkout expiry and activation. Full payment-card details are handled by Stripe rather than stored by RugWeather.
• Notification data: enabled notification categories and care-reminder alert choices; push-subscription endpoint and keys; device/user-agent information; notification state and delivery logs, including notification titles and bodies which may contain a horse's name, where you enable app notifications.
• Feedback and support data: feature suggestions and other information you choose to submit through the service.
• Operational and product-usage data: timestamps, onboarding flow version, steps viewed or completed, explicit skips and resumptions, successful first-recommendation views, Premium conversion milestones, the originating service area and whether the request came through the browser, installed PWA or API. Product-event records do not duplicate horse names, saved locations, coordinates, email addresses, passwords or raw weather data.

Where the information comes from

Most personal data is provided directly by you or generated when you use RugWeather. We receive subscription and billing status from Stripe, security verification results from hCaptcha, and weather/geocoding information from our third-party weather provider based on the location information you provide. Technical and security information may also be generated by the service and its infrastructure when you use it.

Information needed to provide the service

A name, email address and password are required to create and secure an account. A saved location and the relevant horse-profile information are required to generate personalised recommendations. Payment information is required only if you choose Premium and is collected by Stripe. If required information is not provided, the related account, recommendation or paid feature cannot be supplied.

Why we use it

• To create and operate your account and authenticate you.
• To authenticate authorised API clients, rotate or revoke their tokens and protect API access.
• To obtain local weather data and generate automated horse-rugging recommendations.
• To retain the reason and input snapshot behind generated recommendations so decisions can be explained, troubleshot and compared over time.
• To store and display horse profiles, images and rug information.
• To store, manage and complete care reminders, generate the next occurrence of a Premium recurring reminder and send an alert where you enable it.
• To provide Premium features, process payments and manage subscriptions.
• To send password-reset, security, account, purchase, billing and other essential service emails, including notices of material changes that affect your account or contract.
• To remember your optional yard routine, avoid repeatedly showing a dismissed picker, and send morning/evening prompts or eligible Premium alerts where you enable them.
• To process recommendation feedback and feature suggestions so we can respond to users and improve the service.
• To understand whether account setup is completed, where users choose to finish later and whether they subsequently resume, so we can improve onboarding.
• To understand whether signed-in users successfully reach their first recommendation and which service areas are associated with later subscription uptake.
• To understand where signed-in users stop in the Premium purchase process, so we can identify checkout problems and improve the subscription journey.
• To protect the service, prevent fraud and abuse, troubleshoot faults and maintain reliability.
• To comply with legal obligations and establish, exercise or defend legal claims where necessary.

Lawful bases

• Contract or steps before a contract: account creation, horse profiles, saved location, forecasts, recommendations, saved routines and service notifications you request, Premium features, subscription management and service communications needed to provide or administer those services.
• Legitimate interests: security, fraud and abuse prevention, rate limiting, troubleshooting, service reliability, protecting our rights and improving the service using product feedback, onboarding progress, Premium conversion milestones and operational information.
• Legal obligation: accounting, tax, regulatory and other legal requirements.
• Consent: only where consent is required by law for a particular processing activity, such as non-essential storage/access technologies or certain marketing activity.

Automated recommendations

RugWeather uses automated processing to turn forecast, horse-profile and turnout-environment information into rugging recommendations. Weight tendency and turnout exposure are bounded modifiers rather than automatic rules. RugWeather stores the recommendation reason and relevant input snapshot so the result can be explained and compared over time. These recommendations are decision-support information only and are not used to make legal or similarly significant decisions about you.

Who receives personal data

We use service providers where needed to operate RugWeather, including:

• Stripe - payment processing, checkout, billing, subscription management and customer billing records.
• Weather and geocoding provider - the saved location/coordinates are used to obtain the relevant forecast.
• hCaptcha - registration anti-abuse and bot protection.
• SMTP/email infrastructure - account and password-reset emails.
• Browser and operating-system push providers - routing requested notifications to your device, such as Apple, Google, Mozilla or Microsoft depending on your browser. RugWeather sends encrypted notification payloads through the relevant push service; your browser or operating system displays them on your device.
• PostgreSQL/database infrastructure - application data storage.
• Hosting and infrastructure providers - operating, securing and maintaining the application.

These providers may process information on our behalf or, where they independently determine purposes for their own services, act as separate controllers. We do not sell your personal data.

International transfers

Some providers may process personal data outside the UK. Where a restricted transfer applies, we will use an applicable UK GDPR transfer mechanism and appropriate safeguards. Where the law requires us to provide information about those safeguards, you can request it from support@rugweather.co.uk. Provider arrangements may change, so this notice will be updated when material changes are made.

How long we keep information

• Account, horse, recommendation-history, feedback and feature-suggestion information is normally kept while your account is active and then deleted or anonymised when no longer required, subject to legal, security and backup requirements.
• Uploaded horse images are kept while attached to an active horse/account and are removed when the active record is deleted or replaced, subject to backups and security retention.
• Password-reset tokens expire after 45 minutes and are cleared after successful use.
• Active and completed care reminders are normally kept while your account is active until you delete the reminder, relevant horse or account, subject to legal, security and backup requirements.
• API client-session and hashed token records are kept while needed to authenticate sessions, rotate or revoke tokens, detect token replay and protect the service. Expired records are pruned when no longer required, and associated active records are removed when the account is deleted, subject to backups and legal or security requirements.
• Premium and billing identifiers and related accounting records are retained for as long as necessary for subscription administration, accounting, tax, dispute resolution and legal obligations. Stripe may separately retain its billing records under its own policies and legal obligations.
• Push-subscription and notification information is kept while needed to provide notifications or maintain their history/state and is removed with the relevant account or subscription when no longer required.
• Your saved routine choice, reminder times and skipped-picker preference are kept with your account so settings persist across visits and devices. Switching notifications off does not itself erase saved preferences or past delivery records. You can change your routine in settings or request deletion of this information; deleting your account removes its associated routine and notification records, subject to backups and legal or security requirements.
• Security and operational logs are kept for as long as reasonably necessary for security, troubleshooting, reliability and legal purposes, subject to the retention settings of the infrastructure providers used.
• First-party product events are associated with the account and are deleted with it, subject to limited backup retention.
• Backups may retain deleted information for a limited period until they are rotated or overwritten.

Your data-protection rights

Subject to applicable law, you may have rights including access, correction, deletion, restriction and data portability. You can request these by emailing support@rugweather.co.uk.

We normally respond to data-protection rights requests within one month, although the law permits extensions in some circumstances. If we send direct marketing, you have the right to object to it at any time.

Your right to object: where we process personal data on the basis of legitimate interests, you generally have the right to object. We will stop that processing unless we have compelling legitimate grounds to continue or need the information for legal claims, as permitted by law.

Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

If you are unhappy with how we handle your personal data, you can complain to the UK Information Commissioner's Office (ICO). See the ICO complaints service.

Security

We use measures intended to protect accounts and personal data, including password hashing, CSRF protection, access controls, rate limiting, secure session cookies in production, short-lived opaque API access tokens stored as hashes, rotating refresh tokens, upload validation and HTTPS security controls. No internet service can guarantee absolute security.

14. Cookies and similar technologies

RugWeather uses essential authentication/security technologies and first-party Cache Storage for PWA/offline functionality. We do not currently use our own advertising cookies or analytics cookies. Third-party services such as hCaptcha and Stripe may use their own storage/access technologies on their pages or components.

Read the standalone Cookies & Storage Technologies notice.

15. Account deletion

You can delete your account through the account settings page. The deletion process removes the active account and associated horse data, care reminders, API client sessions and uploaded images from the service, subject to information we are required or permitted to retain for legal, security, accounting or backup purposes.

If you have an active Premium subscription, deleting your account also cancels that subscription as part of the deletion process. This is different from a normal Premium cancellation: normal cancellation stops future renewals while Premium normally remains available until the end of the current paid period. Before account deletion, RugWeather displays a warning that an active Premium subscription will be cancelled. Mandatory consumer rights continue to apply.

If RugWeather cannot cancel the Stripe subscription automatically, the account is not deleted and you will be asked to resolve the billing issue or contact support@rugweather.co.uk first.

16. Complaints and contact

If you have a complaint about RugWeather, contact support@rugweather.co.uk with enough information for us to understand the issue. We will review complaints and respond within a reasonable time. If the issue concerns your statutory rights or personal data, nothing in this complaints process prevents you from using any legal or regulatory route available to you.

17. Changes to these terms and privacy information

We may update this page when RugWeather changes or when legal requirements change. If a material change affects an existing contract and notice is required, we will take reasonable steps to provide that notice. The date at the top of this page shows the current version.

18. Governing law

These terms are governed by the laws of England and Wales, except where mandatory consumer-protection law gives you rights that apply differently. If you live elsewhere, mandatory rights that cannot lawfully be excluded may continue to apply.